Phone and chat agent for service businesses

Every call answered.
Every job booked.

VoiceOrChat answers your calls and chats like your best front-desk person: it answers questions, books from your real schedule, and on urgent calls tells the customer what to do and puts them through to you.

Try your own agent in about two minutes. No account needed.

Chat with Ronnie's PlumbingScroll for the whole chat
Hi, the pipe under my kitchen sink is dripping and the cabinet floor is soaked. I'd like someone to come out and figure out what's wrong as soon as possible.
Got it, your kitchen sink is dripping. The next available time is Friday, October 23 at 11 AM. Want me to book that for you?
I'm at work until 1. Anything this afternoon?
Today after 1 PM, I have 1 PM, 2:30 PM, or 3:30 PM open. Which time works for you?
3:30 works.
Great, today at 3:30 PM. I'll just need a few details for the booking. Can I get your first and last name?
Jamie Cole
And what's a good number to reach you at?
201 555 0177
And what's the address where you need the work done?
8 Birch Street, Hoboken NJ
What's the best email for you?
jamie.cole@example.com
Here's what I have: • Name: Jamie Cole • Phone: (201) 555-0177 • Email: jamie.cole@example.com • Address: 8 Birch Street, Hoboken, NJ Want me to go ahead and book your leak repair for today, Friday, October 23 at 3:30 PM?
Yes
Perfect, you're all set for a Leak Repair today, Friday, October 23 at 3:30 PM. During the visit, our plumber will take a look at your kitchen sink, which you said is dripping. Is there anything else I can help with?
That's all, thanks.
Thanks for reaching out to Ronnie's Plumbing. Have a great day!
Booked: leak repairFri, 3:30 PM · on the calendar
Answers at 10 PM and on Sundays
Calls and chats, every hour you're closed or out on a job, so no customer hears voicemail.
Books from your real calendar
It only offers times you're actually open, straight from your calendar, so nothing is double-booked or forgotten.
Gets the details right
All contact details and the problem are read back, so the customer can confirm they're right.

Your agent, live in minutes

Try it before you sign up. Save it when you like how it sounds.

  1. Pick your trade
    Your agent starts out knowing your trade's usual jobs, prices and hours.
  2. Call it and chat with it
    Book a test visit like a customer would, and watch it show up on your page.
  3. Save it and go live
    Set your own hours, jobs and prices, then put it on your website and your phone line.

Hear it work for your trade

Call or chat with a real demo business. Book a visit and watch it land on the schedule. More trades are on the way.

PlumberLiveRonnie's Plumbing hears the problem, quotes the visit and books the plumber.Try the demo →
ElectricianComing soon
HVACComing soon
Auto repairComing soon
Barber / SalonComing soon
Fitness studioComing soon
RestaurantComing soon
AccountantComing soon
AgencyComing soon

One flat monthly price

Pick where your customers reach you. Each plan includes 1,000 call minutes a month (about 450 calls), then 15 cents a minute. Website chats are unlimited.

Every plan
  • Answers questions about your business
  • Books visits from your real calendar
  • Reads every detail back to confirm it
  • Puts urgent calls through to you
  • Confirmation emails to both of you
  • Your dashboard for hours, jobs and prices

Also a booking form for your website, and a page where customers move or cancel their visit.

Website

$299 /month
For customers who find you online.
  • Chat and voice on your website
  • Recordings and transcripts
Build your agent

Phone

$399 /month
For customers who pick up the phone.
  • Calls and texts on your number
  • Call recordings and transcripts
Build your agent

Website + Phone

Most businesses
$499 /month
Everywhere your customers reach you.
  • Everything in Website and Phone
  • One history across calls and chats
Build your agent
Just want a booking form for now? A form on your website that books from your calendar, no AI. Add an agent any time.$49 /month · Ask about the form

Special requests and custom integrations may cost extra. Ask us for a quote.

Rather talk it through?

Book a 30-minute demo call with us. Bring your hours and your price list, and see exactly how your agent would handle your calls.

  • We set it up with you. Your services, prices, hours and service area, entered while we talk.
  • You hear it on a real call. Call your agent and book a test visit like a customer would.
  • Your questions answered. Your phone number, calendar, pricing, and anything your business does differently.

Or call us at (908) 836-7476, or email bryan@voiceorchat.com.